REFUND &
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Products:
Sisterlocks shall replace any items returned, provided that the items are received by Sisterlocks
within 30 days of receipt by customer. Items returned must be:
(1) in re-sellable condition, or
(2) obviously damaged or spilled in shipment; or
3) spoiled or faulty, or
(4) originally shipped to client in error
Sisterlocks will refund the purchase price of any item returned
if all other conditions are met and customer wishes not to
have item replaced. (This includes amounts paid by the client for
shipping and return postage.)
Client will not be charged for replacement items if the above conditions are met.
Sisterlocks is not responsible for items shipped which are not claimed from the shipper
in a timely manner. If customer is not available to receive items ordered and merchandise is returned
to Sisterlocks, customer must pay to have merchandise re-sent.
Email us to request a refund or arrange a return: product-refunds@sisterlocks.com
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Class Fees: (Includes Cancellations/Transfers)
Sisterlocks maintains strict Refund Policies for all of its classes. Late requests for Cancellations and Transfers cannot be accommodated. This is because our class sizes are limited, and when a seat is vacated close to the official course start date, it is not possible to fill it with another student. (Refundable deposit amounts may vary for overseas classes.) A full refund, including deposit, is ONLY possible if the class is cancelled by Sisterlocks. However, this does not include cancellations due to acts of God or other natural or man-made disasters for which Sisterlocks is not responsible. Here are the details:
A. Refund Policy for BLENDED CONSULTANT TRAINING CLASS:
This course includes a non-refundable amount of $375. This means that, once enrolled, only partial refunds are possible.
B. Refund Policy for OTHER CLASSES
(i.e., Online Refresher, Online Advanced Refresher, and Online Retightening courses)
HOW TO REQUEST A REFUND, CANCELLATION OR TRANSFER:
All requests must be emailed to this address and no other: transcanclass@sisterlocks.com(Updated 11/2/2022)
Sisterlocks shall replace any items returned, provided that the items are received by Sisterlocks
within 30 days of receipt by customer. Items returned must be:
(1) in re-sellable condition, or
(2) obviously damaged or spilled in shipment; or
3) spoiled or faulty, or
(4) originally shipped to client in error
Sisterlocks will refund the purchase price of any item returned
if all other conditions are met and customer wishes not to
have item replaced. (This includes amounts paid by the client for
shipping and return postage.)
Client will not be charged for replacement items if the above conditions are met.
Sisterlocks is not responsible for items shipped which are not claimed from the shipper
in a timely manner. If customer is not available to receive items ordered and merchandise is returned
to Sisterlocks, customer must pay to have merchandise re-sent.
Email us to request a refund or arrange a return: product-refunds@sisterlocks.com
______________________________________________
Class Fees: (Includes Cancellations/Transfers)
Sisterlocks maintains strict Refund Policies for all of its classes. Late requests for Cancellations and Transfers cannot be accommodated. This is because our class sizes are limited, and when a seat is vacated close to the official course start date, it is not possible to fill it with another student. (Refundable deposit amounts may vary for overseas classes.) A full refund, including deposit, is ONLY possible if the class is cancelled by Sisterlocks. However, this does not include cancellations due to acts of God or other natural or man-made disasters for which Sisterlocks is not responsible. Here are the details:
A. Refund Policy for BLENDED CONSULTANT TRAINING CLASS:
This course includes a non-refundable amount of $375. This means that, once enrolled, only partial refunds are possible.
- Cancellations / Refunds:
- No Cancellations or Refunds will be accepted less than 30 days from the official (online) course start date. This is because after this timeframe your place cannot be filled by another student. However, a transfer option may still available.
- Transfers:
- Transfers are not guaranteed but are contingent upon availability.
- The fee for any successful Transfer is $100.
- Transfers must be made for a different date at the same location as the original registration. Only if that location is not available will a second location become an option.
- No Transfers will be granted less than 30 days before the official (online) course start date. This is because after this timeframe date your place in the original class cannot be filled by another student.
- No-Show Fee:
- If you fail to show up for class, a $250 Rescheduling Fee will be charged to reschedule you for a different class date at the same location. Rescheduling options are limited and NOT guaranteed. No-show is not a valid reason for a refund as your place in class cannot be filled by another student.
B. Refund Policy for OTHER CLASSES
(i.e., Online Refresher, Online Advanced Refresher, and Online Retightening courses)
- Fees for these courses include a non-refundable administrative charge of $50. This means that, once enrolled, only partial refunds are possible.
- Cancellation and Transfer requests will be accepted up to 15 days prior to the course start date. If granted, these requests will be assessed a $50 change fee.
- No refunds of any kind will be granted less than 15 days prior to the class date.
- Non-attendance is not a valid reason for a refund.
- A full refund, including deposit, is ONLY possible if the class is cancelled by Sisterlocks. However, this does not include cancellations due to acts of God or other natural or man-made disasters for which Sisterlocks is not responsible.
- Sisterlocks is a proprietary hair care system. Because of this, we require all attendees to comply with certain general guidelines designed to protect our Trademark and our Copyrighted information. Non-compliance with our guidelines may result in the student being asked to leave the online or in-person forum. In this event, NO REFUND WILL BE GIVEN.
- At the discretion of the Trainer or Facilitator, an excluded individual may be allowed to transfer to a different section of the online course. In this case, a $50 online transfer fee will apply.
HOW TO REQUEST A REFUND, CANCELLATION OR TRANSFER:
All requests must be emailed to this address and no other: transcanclass@sisterlocks.com(Updated 11/2/2022)