(Products) Sisterlocks shall replace any items returned, provided that the items are received by Sisterlocks within 30 days of receipt by customer. Items returned must be:
(1) in re-sellable condition, or (2) obviously damaged or spilled in shipment; or 3) spoilled or faulty, or (4) originally shipped to client in error
Sisterlocks will refund the purchase price of any item returned if all other conditions are met and customer wishes not to have item replaced. (This includes amounts paid by the client for shipping and return postage.) Client will not be charged for replacement items if the above conditions are met. Sisterlocks is not responsible for items shipped which are not claimed from the shipper in a timely manner. If customer is not available to receive items ordered and merchandise is returned to Sisterlocks, customer must pay to have merchandise re-sent.
(Class Fees) There is a $250 non-refundable deposit for all 4-day Sisterlocks training classes. (Deposit amounts may vary for Stimulus and overseas classes.) A full refund is possible ONLY if the class is cancelled by Sisterlocks. With sufficient notice, students may switch training class locations one time without penalty. Fees for Retightening and Refresher courses are fully refundable up to 3-days prior to the class. Non-attendance is not a valid reason for a refund.